Privacy Policy
This Privacy Policy explains how Novel Rice Properties processes personal data when you use novelriceknight.site in connection with luxury apartment selection services. It describes what we collect, how we use it, when we share it, and the choices and rights available to you under applicable law.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as consent, performance of a contract or steps taken at your request, compliance with legal obligations, or our legitimate interests where those interests are not overridden by your rights and freedoms. We limit processing to what is relevant for the service and apply appropriate safeguards.
Because Novel Rice Properties serves users in the European Economic Area, GDPR principles apply where the regulation governs our processing activities.
Your GDPR Rights
Where applicable, you may have the right to access your personal data, request correction or deletion, object to certain processing, request restriction, and ask for portability of data you provided to us. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with the competent supervisory authority.
Data We Collect
We may collect identification and contact details, property preferences, inquiry content, appointment information, communication records, device and browser data, and limited usage data. Where needed for a property search or follow-up, we may also process information you choose to provide about your housing requirements, budget, preferred location, and related preferences.
Sources of Data
We receive personal data directly from you when you submit forms, send messages, or otherwise interact with the site. We also collect certain data automatically through the website and related systems, such as device identifiers, browser details, pages viewed, and interaction records. In some cases, we may receive information from service providers that support the operation of the site.
Types of Cookies
We may use essential cookies to support core site functions, such as page navigation and form security. Preference cookies may remember settings you choose, and analytics cookies may help us understand how visitors use the site so we can improve performance and content. Cookies may be session-based or persistent, depending on their purpose and lifespan.
Cookie Controls
You may block or delete cookies through your browser settings, and you may be able to manage certain non-essential cookies through on-site controls if provided. Some cookies are necessary for basic site functions and may not be disabled without affecting performance. Browser settings do not always remove all tracking technologies, so you should review your device and browser options as needed.
Contact Information
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, objection, restriction, and portability of your personal data. You may also have the right to withdraw consent where processing relies on consent. Some requests may not be granted if we must keep the data for legal, contractual, or security reasons.
To exercise a privacy right, send a clear request through the contact details listed in this policy and describe the data or action you are asking about. We may need information to verify your identity and to understand the request. We will respond within the period required by applicable law and will explain any refusal or limitation where permitted.
We retain personal data for the period needed to provide the requested service, manage our records, resolve disputes, comply with legal obligations, and support legitimate business needs. When data is no longer required, we delete it or anonymize it, unless a longer retention period is required by law or is otherwise justified under applicable rules.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version becomes effective when posted unless a different effective date is stated. We encourage you to review this policy periodically so you remain informed about our practices.
How We Use Data
We use personal data to respond to inquiries, assess property preferences, arrange follow-up communications, provide requested services, maintain and secure the website, monitor performance, prevent misuse, comply with legal obligations, and keep business records. We may also use limited data to improve the relevance and quality of our services and to manage internal administration.
Sharing with Partners
We may share personal data with vendors and service providers that support hosting, analytics, communications, security, maintenance, and related operational services. We may also share information with professional advisers and, where relevant to a property inquiry, with third parties involved in responding to your request or arranging related services. These parties are expected to use the data only for the purposes for which it is provided and to protect it appropriately.
Legal Disclosures
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, investigate fraud or security incidents, or enforce our terms and policies. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.